Refund policy

We want you to be completely satisfied with your purchase.

Return Eligibility

• Returns are accepted within 7 days of delivery
• Items must be:
  • Unused and unworn
  • In original packaging with tags intact

Non-Returnable Items

• Customized or personalized jewellery
• Earrings (due to hygiene reasons)
• Items marked as final sale

Return Process

• Contact us at support@couplay.shop to initiate a return
• Provide order details and reason for return
• Our team will guide you through the process

Refunds

• Once the returned item is received and inspected, refunds will be processed
• Refunds will be issued to the original payment method within 5–7 business days

Damaged or Incorrect Items

• If you receive a damaged or wrong item, report it within 48 hours with clear photos
• We will offer a replacement or refund